GTC & Legal Notice



General Terms and Conditions of Sale & Disclaimer

General terms and conditions of sale

1. Subject
The present general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by Mas de l'Adret (represented by L'Adret SAS) on its Site and its Mobile Services.They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.Any reservation therefore implies the client's full and unreserved acceptance of these conditions.All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and are not under guardianship or trusteeship.

The names "Mas de l'Adret" and "www.mas-ladret.com" refer throughout this text to the site named www.mas-ladret.com and corresponding to the domain name that can be consulted at www.mas-ladret.com.

2. Scope of application
These general terms and conditions of sale apply to all bookings concluded via the Internet, via the Website or the Mobile Services and its partners.

3. Opposability of the general terms and conditions
In any event, the version of the general terms and conditions of sale binding on the customer is the one in force at the time of his reservation on the Website or the Mobile Services or with its partners.

4. Booking
Reservations can be made on the website, by telephone, e-mail or post.The reservation will only be effective if it is guaranteed by the client by paying a deposit by credit card or bank transfer within 3 working days, and after receiving a detailed booking confirmation.Payment for all services will be made directly to the establishment (exceptions made for prepaid bookings such as gift vouchers e.g. at the time of booking).The establishment reserves the right to refuse any reservation if the credit card number is incorrect or the deposit is not paid within 3 working days or if the reservation is incomplete.Reservations, whatever their origin, will be payable in Euros only.The establishment accepts the following credit cards: Visa, Mastercard and has a secure reservation system (SSL) which protects and encrypts all sensitive data transmitted at the time of booking to prevent disclosure to a third party.At the time of booking, a 50% deposit will be taken from the credit card communicated by the client or will be paid within 3 days by bank transfer by the client to the bank account transmitted by L'Adret SAS.The client is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of the establishment cannot be sought in this respect.

5. Payment
The client must present himself at the establishment with the credit card that enabled him to make the payment of the 50% deposit.The establishment may also ask him/her to show proof of identity in order to prevent credit card fraud.The payment of the balance of the stay is made at the establishment during the stay, except in the case of special conditions or rates (gift vouchers) where the payment is debited at the time of booking (online prepayment on certain rates). This prepayment is called a deposit.In the case of a rate that is not prepaid online, the establishment may ask the client, upon arrival, for a deposit or authorisation to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site.Two methods of payment of the deposit are possible :
- either by bank transfer sent to L'Adret SAS
- or by credit card.
In the case of a bank transfer, the reservation becomes firm and definitive only on receipt of the deposit by the establishment, within the time limit.
Payment of the balance of the stay will be made on site at the establishment in cash, by credit card or by ANCV cheques. Cheques are not accepted.

6. Right of withdrawal
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.
The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

7. Change of stay
Any change of reservation must be requested by email to the establishment or by phone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In the event of a change of stay, the following conditions apply:
- In case of no-show on the scheduled arrival date, the customer's credit card will be debited for the total amount of the stay.
- Any stay started is entirely due.

8. Cancellation of stay
Any cancellation of a reservation must be requested by email to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
In case of cancellation of stay, the following conditions apply except in case of force majeure:
- For any request made less than 30 days before the scheduled arrival date, the 50% deposit will not be refunded. The stay cannot be postponed to a later date unless agreed by the Adret SAS.
- In case of no-show on the scheduled arrival date, the client's credit card will be debited for the total amount of the stay.
- Any stay started is entirely due.

9. Force majeure
Force majeure is understood to mean any event outside the parties that is both unforeseeable, insurmountable and external to the parties that prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract.Are considered as cases of force majeure or fortuitous events those usually recognized by the jurisprudence of the French Courts and Tribunals.
Each party shall not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.

10. Prices
Prices are indicated in Euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
Additional services provided by the establishment during the stay and, where applicable, the tourist tax will be added to the price mentioned in the booking.
The applicable prices are those in force on the day of the reservation. The establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.

11. Complaints, litigations
All complaints must be made to the establishment within 7 days of the date of stay.
Failing recourse to the conventional mediation procedure or to any alternative method of dispute settlement within 30 days, either party may refer the matter to the competent judicial court.

12. Responsibilities
It is the responsibility of the Establishment to take all guarantees and insurance necessary to welcome the public in its Establishment and to carry out its activity.
The Establishment provides a safe deposit box in the guest's room. The Establishment cannot be held responsible in the event of theft or loss of goods or objects.
The customer must ensure the safekeeping of his goods and equipment. The customer must inform the establishment of any damage caused by him/her. He is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises made available (bedroom, common areas such as swimming pool, jacuzzi, sauna, garden, lounge, sanitary facilities, billiards, works of art) to bear the costs of restoration.
Also, any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. If no payment has yet been made, the client must pay the total price of the stay before leaving the establishment.
The customer undertakes not to invite any third party within the premises of the establishment, including the garden and swimming pool. The customer will not be able to bring drinks or food from outside without prior authorization from the management. The client undertakes to ensure that the participants and their guests respect all the rules and regulations of the establishment (in particular the smoking ban). The customer shall ensure that the participants do not disturb the operation of the establishment or jeopardize the safety of the establishment and the people in it.
Unless expressly stated otherwise, the guest must leave the room and the establishment before 11:00 a.m. on the day of the end of the reservation. It is not permitted to use the garden, swimming pool and other facilities of the establishment after check-out. Failure to do so will result in an additional night's accommodation charge.
Animals are not allowed, even small, well-trained dogs.
Mas de l'Adret offers free WIFI internet access. The customer undertakes to ensure that the computer resources made available by the establishment are in no way used for purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required. If the customer does not comply with the aforementioned obligations, he or she may be charged with a counterfeiting offence (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The customer is also required to comply with the security policy of the establishment's Internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that would undermine the effectiveness of these means.
The photographs presented on the Site and the Mobile Services of the establishment or those of the partners are for information purposes only. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate a picture as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, unforeseeable and insurmountable, on the part of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the bearer's bank.

13. Dislocation
In the event of an exceptional event or impossibility to make the reserved room available to the client or in case of force majeure, the establishment will reimburse the client for the sums already paid (refund of the deposit). Under no circumstances will the establishment be obliged to find another accommodation for the client or to assume partially or totally the consequential costs, nor to pay any compensation to the client.
Health crisis: In the event of a health crisis with an obligation of containment and cancellation of reservations, the establishment will apply the decree set up by the French government in such a situation, i.e. the establishment of a credit note corresponding to the amount of the sums/payments made. These credit notes will be valid within the time limit set by the said decree. It will not be possible to reimburse bookings or deposits already paid.

14. Mediation
The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions for application of Article L152-1 of the French Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their customers. According to the law, the mediation procedure must be completed within 90 days. We invite you to formulate your requests exclusively by e-mail, which will provide a date of your correspondence and to keep a personal archive of it.
Internal mediation
For all disputes that have not been resolved, we invite you to contact the Internal Mediation service, which undertakes to provide you with a satisfactory response within 30 days.
In the event of dissatisfaction, you will be informed that you may appeal to an external mediator of your choice.
External Mediation
You will find all official information about mediation on the government website: http://www.economie.gouv.fr/mediation-conso.We invite you to visit the Medicys website:
https://www.mieist.bercy.gouv.fr.
If you are a member of FEVAD or wish to consult or join: http://www.mediateurfevad.fr

The DGCCRF website: https://www.economie.gouv.fr/dgccrf

You can also consult the appeals of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

We bring to your attention the existence of the European authority, which is called upon to issue binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in different jurisdictions: https://edpb.europa.eu/edpb_fr.

15. Applicable law
The present conditions of sale are subject to French and European law.

Legal Notice

Legal Information
L'Adret SAS 2000 chemin de l'Adret 26770 Roche Saint Secret Béconne
Phone: +33 (0)6 43 81 94 28 Mail: mail@mas-ladret.com
RCS : Romans 815 048 210 

Graphic Design and Development
Aménitiz 

Illustrations and photos The texts and illustrations on this site are the property of the Mas de l'Adret.

Hosting of the site
OVH

Data Protection Act
In accordance with the law "Informatique et Liberté" n° 78-17 of January 8, 1978 relating to data processing, data files and liberties, you have the right to access and rectify any nominative data you leave on this site. To exercise this right, simply contact us by email: mail@mas-ladret.com.

Furthermore, we undertake to take all necessary precautions to preserve the security of this information and in particular to prevent it from being distorted, damaged or communicated to third parties, whether natural or legal persons. 

Privacy Policy
We collect information when you visit our site. Information collected by the contact page includes your name, email address, phone number. This information is collected for the sole purpose of responding to your request. We use the email address you provide to send you information and notifications, news from the Mas de l'Adret occasionally. If at any time you wish to unsubscribe and no longer receive emails, send us your request at mail@mas-ladret.com and we will delete your information from our files.

We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent. We make every effort to preserve the security of your personal information. We also protect your information offline. Only the owners of Mas de la Adret, Mr. Patrick Meisch and Mrs. Françoise Meisch-Seyll have access to personal information. If you no longer wish us to contact you, collect your information, you can send us a request to modify or delete your personal data by email from the following address: mail@mas-ladret.com.

As soon as you leave the Mas de l'Adret website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or by the General Conditions of Use of our website.

Do we use cookies?
No, we do not use cookies on our site. When you click on the Tripadvisor link to read the comments, you are going to the Tripadvisor site which uses cookies and applies its own privacy policy which you can consult here: https://tripadvisor.mediaroom.com/FR-privacy-policy.